Job Description

You will be a key member of a small team responsible for dealing directly with internal and external customers. You will be the first point of contact for our customers. You will diagnose faults, raise jobs on our in-house systems, book appointments, and coordinate engineers/operatives' attendance at our customers' properties. You will also ensure that live jobs are managed and completed within service level agreement targets and schedule any follow-up appointments.

This role is varied. You will use your problem-solving skills and attention to detail to gather customer insight information to provide excellent customer service. You will also order materials, raise purchase order numbers and take minutes of meetings, ensuring prompt distribution.

Required Knowledge, Skills, and Abilities

• A track record of providing excellent customer service
• Problem-solving skills
• Strong verbal and written communication skills
• Good IT skills in Microsoft Word and Excel
• An ability to work under pressure, adhering to strict timescales
• Good organizational and prioritization skills
• Attention to detail
• Proactive and flexible approach to work
• To bring a commitment to our DNA and be a great ambassador.