Job Description

You will need to be able to provide full administrative support to the Team and be able to demonstrate excellent attention to detail and strong interpersonal skills. No two days are the same, you will play a vital role in keeping the general running of our department running smoothly.

• To process licensing grants, renewals, dealerships, club and explosives licenses as required by the department.
• To make decisions on initial vetting of renewals for further enquiries by Enquiry Officers in line with force risk assessment strategy.
• To make decisions on and process shotgun applications and like for like variations for firearms certificates.
• To produce and monitor monthly renewal data.
• Once fully trained, to provide training/mentoring to new staff.
• To maintain, create and update records on a variety of systems and computerized databases, preparing routine statistics as required.
• To resolve issues or problems around the administration of certificates, where authorized to do so.

Required Knowledge, Skills, and Abilities

• Previous administrative experience to cover filing, maintaining records and answering queries.
• IT Literacy - experience of inputting and retrieving data using a computerized database.
• Previous experience of dealing with people face to face and over the telephone.
• Previous experience of decision making and working to guidelines and procedures.
• Excellent attention to detail