Job Description

• Answer emails, phone calls and live chat/following up customer enquiries
• Produce documents, emails, reports etc.
• Providing the support to the team when processing applications
• Managing data bases and carrying out data entry, quality checks and investigating any discrepancies or missing data and rectifying this
• Support with event management including logistics
• Attending events to provide support to delivery team where appropriate
• Sending out communications to customers regarding their qualification via a variety of methods (email, SMS Text etc.)
• Production of associate contracts and PO Numbers
• Programme engagement spot checks and providing a summary to coordinators of any concerns with engagement
• Resource / material branding (including creating, printing and issuing resource packs)

Any other administrative support requirements to the Candidate Support Team as directed

Required Knowledge, Skills, and Abilities

• Ability to work effectively with a wide range of people, to communicate clearly and to maintain good working relationships
• Ability to organize, plan and priorities time and tasks effectively whilst meeting the needs of multiple stakeholders
• Accuracy and attention to detail
• Working with numbers: Ability to work confidently and accurately with numerical data, helping to manage budgets, forecasting, etc
• Capable of working towards tight deadlines
• Able to use own initiative
• Excellent teamwork
• Driven to see through tasks to a successful outcome
• Confident and able to communicate with lots of people from different backgrounds
• Driven
• Organized
• Close attention to detail
• GCSE or equivalent in math and English level 4/C or above, but all are accepted as training can be provided.