Job Description

You will have minimal interaction with customers via the telephone, you will play a pivotal role in the administration and dealing with the requests of our customer accounts.

• Be fully trained on the company and client systems, and continuously deepen your knowledge of individual policies/products
• Be confident in dealing with authorizing payments, various different administration tasks, and making some outbound calls to customers ensuring a quick resolution.
• Have a breadth of knowledge around the systems and processes, hitting productivity targets and successfully developing in your career.

Benefits

• Discretionary annual bonus
• Free parking and on-site gym, restaurant and shop
• Company pension scheme membership
• 23 days holidays + 8 bank holidays
• Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
• Access to our Confidential Helpline is available to be used by you and your family

Required Knowledge, Skills, and Abilities

• Are passionate about providing an exceptional level of customer service
• Have experience in administration and customer service, including retail sector whereby you work closely with customer accounts
• Are proficient in the use of basic computer systems and technology
• Can assimilate new information quickly and be flexible and adaptable to change