Job Description

You will collect customer insight information, diagnose faults, raise jobs, book appointments, and co-ordinate engineer/operative attendance. In addition, there will be general administrative duties including taking minutes, ordering materials, raising purchase orders, and other tasks commensurate with the position.

• Call handling and providing the single point of contact for our customers
• Gather customer insight information to assist with providing excellent customer service
• Diagnosing repairs using your own technical knowledge of hard service functions
• Raising jobs on the in-house repairs and maintenance software
• Book appointments and schedule jobs against available resources
• Coordinating available resources, both internal and external to ensure effective customer service
• Liaise effectively with wider team to ensure all team requirements are effectively managed
• Ensure follow up appointments are raised
• Live jobs are managed effectively and completed within service/contract targets daily
• Coordinate resources to ensure holidays, sickness and training is recorded and appropriate/effective cover is maintained
• Take minutes at team or contract meetings and produce within a timely manner
• Order materials to ensure the team can respond effectively to team requirements
• Raise Purchase orders as part of our financial control process
• Any other tasks commensurate with the position

Required Knowledge, Skills, and Abilities