Administrator
Full Time
Job Description
- To provide outstanding customer service through face to face, phone and general administration support and filing.
- To understand the customer requirements at depots. Deal with customers politely and professionally.
- To deal with and resolve where possible customer queries when necessary bring to the attention of the Senior Service Controller
- To deal with customers bookings ensuring that we have a method for payment and the correct line of authority and amount procedures are followed.
- To enforce personally and in others Company, Industry & Legal Health, Safety & Environmental standards at all times and without exception.
- Carry out periodic Health and Safety audits as required.
- To ensure a thorough understanding of all Company Safe Systems of Work and adhere to them at all times.
- To maintain exceptional housekeeping standards within the workplace at all times.
- Job cards to be raised on the correctly Inc. PO, customer authorization etc. Raise service sheets on workshop and any other relevant paperwork required.
- Manage holiday for the region and provide holiday/ sick Forms and provide all documentation in a timely manner through the HR department.
- Manage the payroll process, compile employee attendance records, and calculate hours worked each week from the employee timesheets. Submit information to Payroll every Monday morning as required.
- Dispatch Service Inspection Worksheets and copies of certification to customers as required.
- Arrange the training for the regional business and support the Principal engineers with ensuring all engineers are current and a training matrix in place.
- Order and arrange any site facility requests and escalate as required within the business.
- Maintain vehicle files regularly.
- Maintain petty cash float and submit for approval.
- Manage and comply with the company archive rules.
- Maintain and clean and tidy office and a clear desk policy at the end of every shift.
- Input daily productivity hours.
- Any other reasonable request made by the management.
- To contribute to the development and delivery of an effective and proactive cultural environment.
- Undertakes necessary training to become multi skilled.
- Work on customer portal system for the region & train others, when competent to do so.
Required Knowledge, Skills, and Abilities
- Previous experience of working in a customer service administration environment.
- Experience of working to safe systems of work.
- Must be able to work in a fast paced, demanding customer environment.
- Previous experience of direct customer interaction
- Solid understanding of Vehicle Maintenance Unit’s operational KPI’s and the implications of quality
- High working level of IT Skills
- Ability to establish and build positive and effective customer relationships.
- Can make reasoned decisions and consult/escalate when required.
- Is able to build rapport and develop trust in order to gain respect from customer and all areas of the business.
- High level of attention to detail
- Has effective listening skills coupled with a consultative style.
- Is able to operate Microsoft packages confidently.
- Is able to communicate effectively, both verbally and in writing.
- Responds positively to meet the needs of other departments, sets high service standards, and acts professionally.
- Is self-motivated with a ‘can do’ attitude.
- Is flexible and is able to embrace and cope with change and accepts accountability.
- Demonstrates a can-do attitude.
- Demonstrates cost awareness and works to lowest cost highest service standards.
- Demonstrates good productivity levels and applies a positive work ethic to achieve this.
- Demonstrates capability to adapt and learn new systems e.g., IT, new processes.
Reference no: 88033