Job Description

• Providing excellent customer service (Internally and externally) using our First Line Support.
• Processing all transactional activities through the relevant workflow tool.
• Ensuring compliance with appropriate processes and controls – supporting the team to keep documentation up to date.
• Ensuring effective escalation for non-standard requests or issues.
• To work with high levels of integrity and confidentiality
• Keeping appropriate records to enable correct reporting.
• Embrace department and wider SSC initiatives and personal development.
• Working as part of a team to work towards targets.
• Positively support a team and department in change and innovation.
• And any other task requested by your team lead or any SSC senior manager

Excellent Remuneration and Benefits

• 27 days holiday
• Leading pension scheme offering with generous contributions from Hanson.
• 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays and much more.
• Ongoing training and development and opportunities to help further your career.
• A comprehensive structured induction programme.
• Experience within a well-respected global market leader.
• Benefits supporting you and your family, such as Cycle to work, voluntary Life assurance.
• Access to discounted private medical benefits
• Paid day off to Volunteer every year
• Holiday Purchase Scheme
• Access to our Employee Assistance helpline for free and confidential advice

Required Knowledge, Skills, and Abilities

• Fluent Italian language – written and spoken.
• Excellent interpersonal skills – with the drive and flexibility to support others.
• Basic Microsoft Office (excel).
• Excellent data entry skills.
• Excellent written and oral communication skills.