Customer Service Advisor
Full Time
Job Description
- Record all incoming customer and resale repairs on internal system and communicate lead times as well as managing customer expectations.
- Accurately fill in all relevant paperwork so that the item can pass through the Lifetime Service Centre efficiently.
- Communicate regularly with parties to keep customer and resale repairs moving through the system efficiently
- Maintain internal processes accurately to ensure customer and resale repairs are easily located
- Ensure all faults are recorded accurately so the information can be used by the Quality Repairs Analyst.
- Communicate regularly with parties to keep customer and resale repairs moving through the system efficiently.
Required Knowledge, Skills, and Abilities
- Strong communication skills – verbal and written.
- Able to identify problems both broadly and in depth and plan accordingly, with the ability to work collaboratively with cross functional departments to solve problems
- Motivated to deliver a luxury customer service
- Excellent prioritization skills with the ability to identify new priorities and adapt plans
- Enjoys being part of a team.
- Displays a high level of functional expertise in own field and constantly updates knowledge to ensure expertise remains relevant e.g. QC knowledge of Mulberry products and materials
- Proven ability at understanding and analyzing repair faults/goodwill gestures and sharing with relevant stake stakeholders
- Able to keep calm under pressure, retaining a friendly and positive can-do attitude at all times
- Displays a positive personal impact with inner confidence and can communicate effectively with internal and external stakeholders
Reference no: 88261