Manage client relationships and act as escalation point for all client queries and resolve issues/queries raised by the client in a timely manner. Maintain a high level of client satisfaction and retention
Managing a team of accountants responsible for client deliverables such as NAV production, financial statements and associated reports
Ensure the accuracy of client deliverables prepared by their team and take accountability for meeting service level agreement deadlines
Ensure that the team is appropriately trained, engaged and as efficient and effective as possible in achieving organizational targets and goals
Assist in the co-ordination of resources and make sure that appropriate cross training and coverage is in place to meet client and organizational expectations for deliverables
Take accountability for the audit process, prepare financial statements or review such if prepared by other parties
Ensure all processes are performed in accordance with operational controls as stipulated in SOC1 and all relevant checklists are completed
Ensure all fees are billed on time and collected in a timely manner for their assigned team
Participate actively in various system initiatives and projects as well as contribute to idea generation for future process or technological improvements. Expected to participate on both a local and global level
Accountable for tracking and managing; Client profit margins, staff utilization and overtime, client relationship risk reviews, incident management and risk reduction
Required Knowledge, Skills, and Abilities
Post-secondary education/University Degree with a concentration in finance or accounting is preferred
Demonstrable experience working in the fund administration industry with experience of managing staff
Completion or interest in pursuing a professional accounting qualification (CA, CGA, CMA, ACCA, ICAEW, CFA (or equivalent)) desired but not essential
Strong computer skills with strengths in Microsoft Office products. High proficiency with Microsoft Excel is a critical requirement for this role
In depth understanding of fund administration industry, this includes various fund structures, fee calculations, financial instruments and fund offering documentation review
Experience with fund accounting software Geneva, Investran or Yardi would be beneficial but not necessary
Working knowledge of Bloomberg would be beneficial but not essential