Job Description

We are looking for an experienced, and dedicated individual to provide an effective and efficient secretarial service to the department. You should have good organizational and interpersonal skills and the ability to work well under pressure. As the post deals with patients, relatives and healthcare professionals on the phone, and occasionally face to face, applicants must have excellent communication skills and will be expected to have a courteous and efficient telephone manner. They need to have a good working knowledge of Microsoft Word, Excel, Outlook and Calendars.
We would welcome applications from those who meet all of the essential criteria as set out in the person specification. This includes having a qualification in word processing or audio typist (or equivalent), educated to GCSE grade C or above (or equivalent) in English Language and Math, and Business and Administration Level 3 NVQ or equivalent experience.

• To act as a point of contact for queries from clinical and non-clinical staff
• Returning calls promptly and keeping callers updated with information in an effective and efficient way
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
• To show a caring and professional approach towards patients, relatives and carers.
• This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
• Checking and sorting investigation reports and passing information on to clinical team as required
• To ensure the dispatch and production of all clinical correspondence is maintained by pro-actively monitoring the digital dictation and speech recognition system, and to escalate where delays are identified
• To provide monthly key performance indicator information to the Line Manager and discuss with the team any appropriate actions that need to be taken
• Completion of appropriate documentation for other teams as required for onward referrals or shared care
• To provide administrative support to clinical staff who may undertake specific roles within the Trust e.g., specialty clinical lead, governance lead, where appropriate. This may involve the preparation of reports, presentation packages, attendance at meetings and taking of minutes

Required Knowledge, Skills, and Abilities