Job Description

You will be responsible for multiple customer communications and will need to have strong organizational skills, be tenacious and possess great communication skills, both written and verbal.

• Liaise in a clear and timely manner with customers and internal staff via emails and phone calls to
• Manage requests for installation of mains and/or service connections on predominantly residential new build projects.
• Assist in collating performance statistics for monthly KPI reporting.
• Ensure the accurate and timely updating of the master spreadsheet.
• Assist with the coordination of project materials for regional projects.
• Assist with raising purchase orders for regional projects as required.
• Complete relevant water paperwork for all regional project water authorities for service connections.
• Collate and send daily confirmations and reminders to customers as required.
• Answering and ‘gate keeping’ phone calls coming into the team.
• Request proof of deliveries from suppliers for all regional orders.
• Carry out other administrative duties as required by the Site Works Team Leader.
• Promote and demonstrate a culture of Health Safety & Quality at all times
• Work within UK Policies and Procedures.
• Review works completed versus scheduled and ensure that customers are informed
• Assist with resolving any missing asset information

What we can offer you:

• Competitive salary
• 25 days holiday plus Bank Holidays, rising by 1 day a year after two complete years’ service, up to a maximum of 30 days
• Life Insurance (3x salary)
• 5% Employer Pension Contribution
• Private Medical Insurance (following successful probation)

Required Knowledge, Skills, and Abilities

• Strong approach to customer service
• Commercial awareness
• Well organized
• Strong communications skills
• Good knowledge of Microsoft office software
• Ability to work within a team
• Previous experience in the utility sector.
• Previous administration or coordination experience