Job Description

You will have ownership of all systems within the Systems Support Team. You will consistently demonstrates exceptional internal and external service with clients, along with the core values: Integrity, Commitment and Performance.

• Client Relationship: Point-of-contact for multiple clients and vendors (internal and external) at a daily operational level.
• Liaise with all teams within Fund Solutions to deliver routine maintenance, operational efficiencies and production support. Manage production issues effectively to mitigate business risk and system downtime.
• Participate in quarterly system maintenance, Business Continuity Planning, Disaster Recovery and release events.
• Complete testing of new features on our FIS InvestOne Enterprise and Fund Recs systems
• Process ad-hoc system configuration when advised by Fund Accounting.
• Ensure system production issues are effectively managed i.e. appropriate teams are involved and escalation process is adhered to.
• Manage internal (Jira) and external ticketing systems (FIS, Fund Recs, Deep Pool, etc.) so that all requests are actively worked through to completion.
• Effectively plan and schedule tasks so that all deadlines and deliverables are met.
• Take an active role in the testing and implementation of new tasks as the team grows in size and complexity
• To comply with appropriate internal controls within area of responsibility
• Ensuring that operational checklists are followed
• Prepare and maintain the procedures within the team

What’s in it for you?

• A very competitive basic salary plus benefits.
• 23 days’ holiday to start, (rising to 25) plus Bank Holidays, with the opportunity to buy extra leave.
• Company matched pension scheme, private medical cover, life assurance, a cycle2work scheme, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socializing, to health & wellbeing, travel and technology.
• The possibility of working from home, flexible working or working part-time options are available.

Required Knowledge, Skills, and Abilities

• Strong MS Office skills – in particular Excel, VBA and Word
• Accounting / Business / IT Degree
• Organizational skills
• Analytical thinking: problem solving and reasoning skills
• 1-2 years minimum Fund Accounting experience
• FIS InvestOne (formerly SunGard) experience
• Fund Recs Experience
• Macro building and maintenance experience
• Multitasking skills