Job Description

You will make a difference by supporting the administrative functions of community learning and skills service to ensure that our learners and clients receive a fast and efficient service.

• You will support all team members to ensure effective delivery of the Community Learning and Skills Service including responding to email queries, answering phone calls from members of the public and input learner/client information into the database.
• You will attend and support meetings, ensuring that minutes are taken, and actions are chased as well as supporting internal and external events.
• You will report on performance, prepare marketing materials, and set up and monitor course files.
• It will be your responsibility to review and assess that quality processes have been completed, deciding when other team members need to be consulted.
• You will check that documentation is completed accurately, for example ensuring enrolment forms, referrals and other course or client information are accurate and inputted correctly.
• You will support with admin tasks and client contact across the whole team, you will contact learners, clients, or partners to discuss client/learner experience, and support the team meet KPIs.

Required Knowledge, Skills, and Abilities

• You will have a relevant qualification at NVQ Level 2 or equivalent or will have a similar level of relevant experience in an office with a good understanding of office administration including some knowledge of financial procedures.
• You will have good verbal and written communication skills and a focus on customer needs.
• You will have experience of using computerized administrative systems and the ability to accurately input data.
• You will be able to communicate effectively with the public, team members, tutors, and partners.
• You will be organized, able to schedule work to meet deadlines, and work under pressure.
• You will have the ability to establish positive working relationships with colleagues and other staff.
• You will be able to use appropriate software such as Microsoft Word, Excel and Publisher.