Job Description

Team Working & Stakeholder Engagement
• Develop and maintain relationships with key business leaders, subject matter experts and suppliers.
• Engage with business stakeholders to understand the vision and goals for change and help to prepare a business case to present to the IT leadership team for approval.
• Independently run stakeholder interviews and workshops to explore, understand and document business and functional requirements to support the agreed business processes.
• Document current-state process understanding, using skills of facilitation and influence to elicit requirements.
• Challenge current-state processes and systems, proposing options for an optimised future-state and gain business acceptance of the proposal.
• Work with project team stakeholders to ensure documentation provided is at the right level for development and test. Engage with IT stakeholders at a time relevant to their engagement in the project.

Required Knowledge, Skills, and Abilities

• Good general IT knowledge, including:
o Enterprise Architecture basic principles
o User Journey / Experience Requirements
o CyberSecurity and IT Support Requirements
o Vendor selection and procurement
o System design and development
o System Integrations
o Data migration
• Experience of the following systems is desirable but not essential:
o Salesforce or other CRM platforms
o HighSpot or other Sales Enablement platforms
• Business Domain knowledge (desirable)
o Global Sales
o Partner / Reseller models
o Customer Success

Skills
• Excellent Business Analysis Skills, including:
o Requirements engineering
o Process mapping, analysis and design
o Data / Entity relationship modelling
o Strong problem-solving focus
o Good facilitator and organiser
o Stakeholder Management
• Basic Project Manager skills to build high-level Project Plans, Resource estimates, RAID logs, Budgets, etc.
• Proactive, clear and concise communicator with strong interpersonal skills for both oral and written communication
• Ability to manage multiple tasks, projects and deadlines effectively whilst working under pressure
• Ability to quickly build in-depth knowledge of new technologies and software applications
• Delivery focused and self-motivated positive team player