Job Description

• Deliver an efficient and professional Customer Service to residents, colleagues and external customers.
• Provide key administration duties for and on behalf of the Housing and Property Teams.
• Provide advice and guidance to residents, leaseholders and other occupiers on matters relating to the tenancy, how to pay rent, welfare entitlements and tenants’ rights.
• Ensure residents are aware of their responsibilities and our expectations under the tenancy agreement.
• Ensure we comply with our obligations in line with the tenancy agreement and our policies.
• Issuing of rent statements, payments cards, Direct debit/Standing order mandates to enable residents to pay their rent and service charges on time every time, promoting a payment culture.
• Coordination all residents’ enquiries, ensuring the enquiries are passed on to relevant individuals, teams or departments for a response in a timely manner.

Benefits

• Comprehensive and flexible induction provided and ongoing support
• Free Enhanced DBS Check
• 38p mileage allowance (per mile)
• Cycle to Work Scheme
• Pension Scheme - Death In Service Cover Included
• Company Sick Pay – Linked to length of service
• Care First Employee Assistance Programme, which provides a range of free confidential services

Required Knowledge, Skills, and Abilities

• Understanding of working within the social housing sector or similar.
• Experience of building effective partnerships and links with a range of internal colleagues and external organizations.
• Passionate about delivering great customer service.
• Ability to communicate clearly and accurately
• Basic IT skills and ability to maintain appropriate IT systems for operational and management purposes.
• Ability to work under pressure and priorities workload, manage competing priorities and have good organizational skills to meet performance targets/deadlines.