Job Description
You will be the first person a visitor meets or speaks to on the telephone, therefore your primary role will be to make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure. You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers.
- Meet and greet all visitors in line with Perception standards.
- Signing in visitors with according to standard procedures
- Announce visitors as appropriate in line with the team agreement.
- Assist visitors and occupiers with queries in a knowledgeable and professional manner.
- Proactively offer additional assistance as and when required.
- Use the guests' name as appropriate during conversation.
- Liaise with building cleaners, security, engineers and facilities when required.
- Assist with on-boarding new starters, ensuring the client's new hires receive a professional and efficient welcome to their premises
- Operate the switchboard in a warm, confident and friendly manner in line with Perception standards. Answer, screen and forward calls accordingly.
- Manage meeting rooms via a dedicated mailbox on a computerized meeting room booking system.
- Check, read and action emails regularly on a timely basis. That includes creating and managing appointments on MS Outlook
- Monitor meeting rooms usage and ensure bookings are cancelled if not required
- Assist in the co-ordination and preparation of meeting rooms
- Have an eye for detail and checking rooms are tidy all throughout the day.
- Answer the telephones in a friendly, timely and professional manner in line with Perception standards.
- Carry out administrative tasks and duties as and when required (photocopying, printing, booking taxis etc.)
- Booking catering facilities – organize lunches and liaise with the catering team
- Adhere to the site's safety and security procedures and regulations as set out by management.
- Manage the access control system and authorize temporary passes when required
- Represent the business with a positive attitude and professional appearance
- Report any maintenance issues in the reception and common areas to the Facilities Helpdesk and follow up accordingly
- Liaise with the AV(audio visual) team and provide first line support
- Deal with any questions or queries and escalate where appropriate to the Front of House Manager
- Provide appropriate training for the Executive Support Team (EST) (Holiday/Sickness cover)
- Update reception manual (SOP) on a monthly basis and send to you line manager.