Job Description

You’ll need excellent interpersonal and communication skills and will need to be confident on the phone to help build those all-important relationships. You’ll need to be highly organized with strong time management skills and be self-motivated to stay on top of your admin.

• Sourcing new partners as and when required, ensuring that they meet the standard requirements for company
• Negotiating competitive Partner rates for our clients
• Negotiating the best possible commission rates
• Negotiating the best payment terms for both parties
• Ensuring that initial compliance paperwork, including relevant insurance documents and data transfer agreements are received and uploaded to the CRM system
• Ensuring that the onboarding of a new partners is communicated to the rest of the Teams
• Creating long lasting and trusting relationships with our preferred partners
• Ensuring that all compliance documents, including relevant insurance documents are valid at all times and requesting new copies as applicable
• Recording and maintaining all Partner information on the in-house CRM system ensuring accuracy and attention to detail at all times
• Maintaining excellent product knowledge of all partners and their portfolios, facilities they offer, processes and local information
• Overseeing the management of operational issues with our preferred partners and establishing ways in which to prevent these issues happening again
• Acting as the escalation point to resolve any issues the team are facing for their clients
• Working with our partners to achieve a satisfactory resolution to any issues raised by our guests
• Ensuring that any issues are recorded appropriately on the CRM system with accurate and informative notes
• Escalating serious concerns to the Head of Client Relations as appropriate
• Ensuring that any concerns about a partner are communicated clearly to the rest of the Global and Sales Teams
• To work in a way that promotes our culture of honesty, integrity and excellence, as well as fun, in all we do
• To maintain strong communication lines with all Teams
• Excellent time-keeping
• Be professional at all times and work in line with our Portland Brown ‘tone of voice’
• Well-presented

Required Knowledge, Skills, and Abilities

• Previous experience in a similar role desired
• Excellent communication skills
• Highly organized with strong time management and prioritization skills
• Confident telephone manner
• Accuracy and attention to detail
• Excellent interpersonal skills
• Numeracy
• Self-motivated, hardworking with drive, ambition, energy and enthusiasm
• IT literate: Internet browsers and Microsoft Office (Word, Excel and PowerPoint), you will be trained in additional systems being OSCAR and Sugar (CRM)