Job Description

• Welcoming, registering and directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.
• Admission/Emergency Admission/Discharge of patients onto computer system ensuring accuracy of all information.
• Processing in-patient charges including hotel services and accurate bed charges.
• Answer Ward phone in a professional and efficient manner, ensuring all calls or enquires are responded to in a timely manner.
• Help Instigate and implement any new procedures within the department by supporting the Senior Receptionist.
• Attend team briefs on a monthly basis, ensuring that all action points are carried out and the Senior Receptionist is aware of any issues.
• Actively participating in the promotion of good communication throughout the working environment.
• Undertake various clerical duties including ordering and distribution of newspapers, maintaining ward stationary stock, printing patient information for nursing staff, preparing patient notes for next day admissions etc.
• To contribute to the general cleanliness, neatness and smooth running of all reception areas at all times, ensuring that any publicity and reading material is available and well displayed.
• To maintain confidentiality of all information acquitted with regard to patients, consultants and staff and not on any account disclose information about the affairs of the hospital, its subsidiaries or associates.
• To present a professional, smart image at all times, ensuring adherence to hospital uniform policy.
• Undertake any other tasks that reasonably fall within the general nature and level of responsibility for this post.

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• Private medical insurance
• Life assurance

Required Knowledge, Skills, and Abilities

• Experience of working as a Receptionist or Administration role previously.
• High degree of accuracy and a methodical approach to workload
• Ability to work to tight deadlines and under pressure
• Full knowledge and application of MS Office, with good keyboard skills.
• Telephone skills and good telephone manner.
• Excellent organization and communication skills
• Good customer care skills with the ability to handle difficult situations