Job Description

The purpose of the role is to ensure an exemplary level of high customer service to all patients, consultants and hospital teams, that meets and strives to exceed all our customer's expectations, presenting a high standard of personal appearance together with total confidentiality in every aspect of work at all times. Providing the provision and maintenance of an efficient patient administration service within the Physiotherapy and Imaging department

• Welcoming, registering and directing patients as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers' expectations.
• Provide and maintain an efficient bookings system for all Physiotherapy and Imaging patients using a computerized system
• Processing in-patient/out-patient charges (Physio), including the accurate collection of credit card details both over the phone and face to face.
• Handle all telephone calls and email enquiries in a professional and efficient manner, ensuring all are responded to in a timely manner ensuring an accurate record of the communication is held.
• Maintain departmental electronic and manual filing systems accurately
• Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
• To contribute to the general cleanliness, neatness and smooth running of reception and waiting areas at all times, ensuring that any publicity and reading material is available and well displayed
• To maintain confidentiality of all information acquitted with regard to patients, consultants and staff and not on any account disclose information about the affairs of the hospital, its subsidiaries or associates
• Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and our policies.
• To present a professional, smart image at all times, ensuring adherence to hospital uniform policy

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• Private medical insurance
• Life assurance

Required Knowledge, Skills, and Abilities

• Someone who comes from a Customer Service background where you have been dealing with customers in either a face-to-face capacity or via telephone is highly desirable.
• Preferably someone who has come from an administrative position previously.
• Excellent time management and organization skills – needs to have the ability to cope in a fast pace back office environment.
• Great attention to detail.
• You will have the ability to work in a team or on your own initiative with a flexible attitude towards working the hours required to meet the needs of the business