Administrator
Full Time
Job Description
- Ensure the correct allocation of work to the Customer Support operative team, the existing site teams and / or contractors to fix issues that have arisen in new customer homes.
- Monitor, receive and log the results of all telephone calls and emails from Customers in to the Customer Service system
- Ensure the preparation and issue of the weekly defects report for each site as directed by the Customer Support Manager
- Liaise with the claims department as required
- Oversee the work of contractors and report on poor contractor outcomes to the Head of Customer Service
- Maintain reasonable timescales for customers for any remediation works, and ensure that customers are kept informed throughout any process taking place in their home
Required Knowledge, Skills, and Abilities
- Ability to work independently, priorities work and take initiative
- Ability to think ahead and forecast customer issues
- Face to face customer services experience
- Works well under pressure/in a fast-moving environment
- House building or related industry experience
Reference no: 89115