Job Description

You'll contribute to the efficient running of company by supporting the works scheduling administrative process ensuring that maximum standards of customer service are delivered.

You'll provide a first point of contact for scheduling enquiries. Liaise directly with all internal and external customers to solve problems using standard procedures in a timely, efficient and effective manner, ensuring customers receive a friendly and professional response and are kept informed of progress made.

Liaising directly with customers over the telephone, you'll understand their needs and agree appointments for our trades to visit. You will also support with emails from our trades with follow on requests.

What you'll get

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• Generous pension scheme matched up to 12%, life cover at 4x your salary
• Flexible working - we're committed to giving people flexibility as widely as possible
• Recognition scheme
• Wellbeing discounts including discounted shopping & cycling scheme

Required Knowledge, Skills, and Abilities

• Solid experience in administration within a busy customer focused role
• Good understanding of building maintenance terminology
• Experience of using a number of different computer systems
• Ability to manage your own work load
• Strong customer service focus
• Confident telephone manner