Job Description

You will lead large multi-functional teams to deliver vital national priorities and support us to ensure that fraud and error in the benefits system is kept to an absolute minimum, whilst protecting some of the most vulnerable people in our society.
You will enable everyone to feel valued, included and able to thrive; as well as co-ordinating the development of external relationships to deliver the best possible service for our customers.
You will be an active member of the senior leadership team, contributing to the wider departmental agendas. Encouraging collaborative working between teams, directorates, and stakeholders to drive innovation and service improvements. You will ensure teams work within budget and headcount control costs, delivering value for money and efficiencies.
You will need to be adaptive, creative, and regularly apply this to complex problems and uncommon situations; departing from established patterns to drive greater innovation and achieve higher organizational performance. This could include considering fresh policy options, resolving complex HR casework, devising means of implementing new regulations, or planning and overseeing the management of projects through to completion, within set budgets and time-limits. You will also be responsible for ensuring that criminal investigations are conducted professionally and lawfully to optimise prosecutions.

Benefits

• Training and apprenticeships and up to 5 days’ personal development & learning allowance
• Flexible working
• Employee discount schemes
• Free wellbeing support
• Opportunities to make a real difference through joining forums, initiatives & charities
• Interest free travel loans
• Highly sought-after civil service pension

Required Knowledge, Skills, and Abilities

• An inspirational and resourceful senior operational leader able to drive performance and deliver a positive and efficient service to our customers.
• Monitoring and improving the quality of the end-to-end customer experience across our range of functional areas.
• A strong personal commitment to people engagement, inspiring and empowering large teams (300+) of people to deliver a professional, quality service which celebrates success.
• An experienced communicator delivering messages with clarity and conviction, seeking feedback, listening, and acting on this.
• Provides visible, accessible, and effective senior leadership, demonstrating personal accountability through periods of change in a fast-paced environment.
• Encourages a culture of innovation focused on adding value - giving people space to think and act creatively.
• Committed to their own professional development and that of others.
• Building capability and leadership potential, by fostering and embedding a climate of staff development and continuous learning.