Job Description

You will include administration and telephone activities. This is a chance to broaden your banking experience and to take of advantage of great training and development opportunities, as you provide support to our customers on a range of investment products.
Your role will include:

• Providing an outstanding level of service and developing productive and trusting relationships with our customers.
• Maintaining and developing your knowledge and awareness of the products and services we offer.
• Carrying out system and process administration to make sure that all customer records are up to date.
• Speaking to customers by phone and resolving queries on a range of specialist banking investment products.

Your working hours will be Monday to Friday, between 9am and 5pm. We offer a flexible way of working in our teams and this means some of the time you will be working from home and some of the time in our office. We provide all the technology and equipment you will need so that you are able to work safely and effectively from home.

Required Knowledge, Skills, and Abilities

• A commitment to focusing on your customer first and foremost
• The enthusiasm to learn and develop your expertise in this area
• Great communication skills, including the ability to adapt to different kinds of customer
• Excellent planning and organizational skills, and computer literacy
• A self-motivated approach, and the ability to work productively as part of a team