Job Description

Working in the heart of the community our team are key in understanding what’s important to our diverse range of customers and create a sense of belonging for everyone. It’s a team orientated, supportive environment where every day is different.

Your main responsibilities will be building relationships with our members, completing their transactions accurately and handling money safely. You’ll support our wide range of customer enquiries by giving information in a friendly and efficient way. 

You’ll also support all our customers however they use us, through administration enquiries by inputting information accurately and by taking telephone calls when required. You’ll work through our supportive accreditation scheme which moves you through different levels of the role. 

Required Knowledge, Skills, and Abilities

You’ll already have some experience of dealing with customers and providing a good level of service to be successful, we can train you how to use our systems and all about our services. Dealing with transactions in careful and accurate way is a big part of the role, so it would be helpful, but not essential if you already have some cash handling experience. You'll be talking to lots of different people so you'll like chatting and be confident talking to a diverse range of different people. Our branches are friendly, caring so you'll like being part of a team and will have a positive, flexible and supportive approach