Job Description

To support the ward department team in a wide range of duties for the busy reception area. The core responsibilities of the post are to provide administrative/clerical assistance and to ensure that effective communication is maintained and to contribute to the efficient running of the ward. We have a duty to involve, engage and consult with patients, careers and families about plans for health facilities and the provision of our services. 

• To act as receptionist, welcoming and orientating patients and visitors to the unit.
• To participate in the preparation and the running of the reception
• To answer telephone enquiries from patients, medical staff and other hospitals, dealing with enquiries in a professional manner and referring to the relevant person where necessary.
• To prepare in-patient notes ensuring all relevant documentation is included
• Taking responsibility for the tracing in and out of medical records.
• To ensure all outcomes are completed on the system.
• To be responsible for restocking stationary.
• To maintain patient confidentiality at all times.
• To provide annual leave and sickness cover as required.
• To undertake any other duties appropriate to the post as agreed by the support manager.

Required Knowledge, Skills, and Abilities