Job Description

• All daily / weekly /monthly activities are completed in line with contractual / warehouse deadlines thus preventing unnecessary costs to the business e.g. same days
• Bespoke contractual obligations are followed
• Contract KPI financial penalties are avoided
• Prescription processes are adhered to and debt controlled
• Pumps (Medical Devices) are managed appropriately to maximize patient safety
• All complaints are investigated thoroughly by identifying the route cause and steps put in place to prevent a repeat occurrence

We offer a competitive package including a double matched pension, annual bonus, private healthcare, life assurance and product vouchers. You will also be entitled to opt into a range of flexible benefits which you can pick to suit your lifestyle.

Required Knowledge, Skills, and Abilities

• People Management experience including performance management, people development and applying employment legislation
• Experience of working within a Customer Services environment
• Complaint handling
• IT literate
• Ability to work well in fast paced and challenging environment
• Ability to priorities work load and work under pressure
• Experience of coaching to develop and enhance performance
• Resource planning experience
• Enhanced excel and data reporting skills