Job Description

In this role you will be taking calls and responding to emails to both internal and external customers in relation to the collection or delivery of their parcel.

• Answer any queries with relation to a delivery status
• Carrying out thorough investigations for missing parcels and resolving delivery disputes
• You will have proven and demonstrable experience of working in a fast paced customer service environment
• You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
• You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes
• Demonstrate high levels of self-motivation and initiative to problem solve.
• Demonstrate the core values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Required Knowledge, Skills, and Abilities