Job Description

• Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun
• You with the best tools, you’ll build your knowledge to understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
• You will be pro-active and confident to investigate and resolve any question or complaint
• You’ll embrace change and rise to the challenges of a customer focused role
• Your drive to achieve will lead you to exceed your sales and service objectives, in Retail we call it 

Benefits

• Competitive salary with a commission scheme that rewards you for exceeding targets
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Excellent rates with foreign exchange and discounts with retailers
• Discovery day – time to spend working at a local charity or community
• Investment in your development, starting with an interactive web based workbook alongside your store induction
• Pension scheme and life assurance.

Required Knowledge, Skills, and Abilities

• Excellent customer service skills
• Strong commitment to achieve targets and overcome challenges
• Team player who engages and collaborates at all times with customers and colleagues
• An organized individual who takes pride in their work and responsibility of their own development
• Ability to use initiative to proactively spot and resolve potential problems
• Passion to work within tourism, although travel experience is not essential
• Confidence to handle multiple currencies and administrative tasks whilst complying with procedures
• Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance