Service Advisor
Temporary
Job Description
- To take ownership of Customer queries, working collaboratively with colleagues across various teams to ensure a swift resolution for the customer.
- Develop and maintain a comprehensive understanding of multiple business channels and business processes.
- Develop and maintain a detailed knowledge of each department’s key responsibilities and functions, and develop effective working relationships that ensure positive outcomes for the customer.
- Effectively ‘triage’ all queries and or complaints where an immediate resolution is not possible, and ensure appropriate action is taken to resolve within agreed service levels
- Use workflow processes to record queries and allocate tasks as appropriate allowing completion by others where appropriate
- Pro-actively follow up and manage to conclusion any issues arising from our customer feedback mechanisms.
- Make proactive calls to customers as part of our Customer Excellence strategy.
Required Knowledge, Skills, and Abilities
- Proven experience in managing customer expectations and service delivery
- Excellent communication skills: written, verbal.
- Understand the need to work within legislative guidelines and look for solutions within the framework
- Problem solving and ability to look for process improvements,
- Ability to influence others, manage difficult situations
- Commercial awareness and understanding of business processes
Reference no: 89215