Job Description

You’ll spend your time on the phone, talking to our customers about all their insurance needs. Enthusiasm is vital, because we expect your last customer of the day to receive exactly the same great experience as your first. You’ll need resilience and empathy too – you could be speaking to someone who is having to change their car after an accident or speaking to a customer who is vulnerable and needs help with their insurance.

You’ll be measured on the experience you offer customers and how you make them feel. You’ll be trained, supported and empowered to resolve every call in the best way possible.

Hours

We’re open for our customers from 8am-8pm weekdays, 9am-5pm Saturday and 10am-4pm Sundays.

Our working hours reflect that:

• Your shifts will vary on a weekly basis to cover these hours. Most shifts start between 8am-9:30am meaning you'll finish before 6pm. There is the requirement to work some late shifts between 11:30am-8pm.
• You’ll work 37.5 hours a week, on an 8 week rolling Rota shift basis. Over the 8 weeks, you’ll normally be required to work 3 Saturdays and 2 Sundays, plus an occasional Bank Holiday.

We know that our people are central to our success. So it’s only right that we reward you with an attractive, competitive salary and benefits package, including:

• 24 days' holiday – this increases after two years’ service
• An annual bonus and salary review scheme based on company and personal performance
• A competitive pension for which we will pay twice the amount you pay, up to 14%
• The option to buy and sell holiday
• Flexible working opportunities
• A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
• A generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance.
• Team social events throughout the year

Required Knowledge, Skills, and Abilities

We’re looking for Customer Service Representatives who want a career, not just a job; people who are driven, focused and keen to develop. If you bring the right attitude, drive and passion, we’ll train you for a long and rewarding career with us. Previous customer service experience is great, but what’s more important is attitude, work ethic and great written and verbal communications skills.