Customer Service Advisor
Permanent
Job Description
- Build close relationships with students, maintain excellent product knowledge.
- Cover reception as part of a Rota (includes weekends and evenings).
- Manage the Centre’s Computer Based Testing.
- Provide support for events.
- Maintain up-to-date and relevant student contact details.
- Provide first line response to IT queries and troubleshoot issues.
- Log issues with the IT service desk.
- Install basic IT kit.
- Undertake general administration tasks.
- Ensure the reception area is kept clear and tidy.
- Ensure all course registers are input into the relevant system.
- Distribute all internal and external post.
- Manage refreshments and room bookings for internal and external events.
- First point of contact for facilities/building issues that arise.
- Provide classroom support.
- Active housekeeping and constant monitoring.
- Complete paperwork to risk standard.
- Participate in quarterly H&S meetings.
- Dedicated to ensuring that students have an excellent experience.
- To maintain high standards of work and professionalism at all times, particularly with regards to accuracy and presentation in both written and verbal communication
Required Knowledge, Skills, and Abilities
- A proven record in providing exceptional levels of customer service
- Must take ownership of issues and associated responsibility for completing a task
- Well organized and self-disciplined with ability to priorities under pressure
- Able to work in a team and independently
- Attention to detail
- Time management
- Ability to build a strong internal work
- Excellent communication skills
- Experience working with IT systems and able to troubleshoot basic IT issues
- Competence in using standard IT programmes, e.g. Microsoft Word, Excel and PowerPoint etc.
Reference no: 89223