Serves as day-to-day support team member on multiple client accounts
Schedules client calls and oversees development of agendas and next steps, identifying client follow-up needs
Responsible for executing and/or overseeing a variety of client program activities including research, media monitoring, and establishing relevant relationships on behalf of clients (including advocacy and earned and social media contacts when appropriate)
Develops drafts of client documents including press releases, Q&As, fact sheets, social media posts, results reports, activity reports, etc. and proofs all documents for thoroughness and accuracy before providing to other team members or client for review
Liaison with company partners and vendors on client projects
Manages comprehensive projects and/or events including logistics, timetables and deadlines
Provides creative input in developing client strategy documents
Organizes logistics in coordination with the admin/support staff
Participates in new business brainstorms
Conducts research on new business projects
Aids in the development of new business materials (presentations, RFP responses) as appropriate
Takes the initiative in seeking training on company processes/procedures
Displays an ongoing willingness to gain knowledge and make significant contributions to the team
Demonstrates initiative and resourcefulness and attempts to work through issues collaboratively or independently as appropriate
Works closely and collaboratively with interns and Assistant Account Executives, helping to mentor and provide direction on projects as needed
Encourages and responds to feedback from manager and team members
Demonstrates flexibility in working across teams, able to adapt to project needs, different team working styles, etc.
Effectively partners with specialty teams (creative, earned and social) to meet client needs, clearly communicating project objectives, direction and timing
Actively supports company values and an inclusive culture
Ensures accuracy of all written projects, including grammar, fact-checking and referencing documents as needed
Takes opportunities to lead in client interactions to further develop client communication skills
Required Knowledge, Skills, and Abilities
Bachelor’s degree, preferably in communications, marketing, business or health / science related field or equivalent experience
2-5 years’ communications experience (preferably in healthcare dealing with public and private sector entities in global and/or domestic health)
Strong interpersonal skills with the ability to build cross functional relationships
Works collaboratively as part of a team
Innovative thinker and creative problem solver
Shows an entrepreneurial spirit
Strong attention to detail
Possesses strong organizational and project management skills
Superb internal and external communications skills (verbal, written, listening)
Possesses strong time management skills; able to balance multiple priorities
Solid research skills
Passionate about improving lives through innovations in health