Customer Service
Part Time
Job Description
- Place telephone orders onto the AS400
- Liaise with customers and make it easy for them to work with us.
- Provide regular updates to customers
- Resolve glazing and uncut queries
- Expedite urgent orders using CRM expeditor function
- Resolve EDI issues using help desk function
- Order point of sale/instrument parts using AS400
- Resolve technical issues using help desk function if necessary
- Contact account managers with any account related issues
- Any other departmental function as directed by the CRM Management team.
- Provide customers with remote commercial support and advise – liaise with Account Managers as necessary to ensure ease of doing business with Independent ECPs
- Liaise with other departments as necessary
Required Knowledge, Skills, and Abilities
- Customer focused with excellent telephone manner
- Excellent PC and administration skills
- Good communication skills – confident and clear Telephone communication
- Attention to detail
- Previous Experience of having worked in a Customer services environment.
- Previous knowledge of working alongside or in a manufacturing environment
- Understanding of optical principles
Reference no: 89237