Job Description

You’ll take calls from our members who are looking to renew their cover or wanting to discuss their membership. You will be an expert with our features & benefits of Breakdown Cover to keep them on board.

We will reward your hard work with a starting salary of £23,690. In addition you can expect, a great benefits package, made up of a BONUS scheme with additional earning potential up to 20% OTE monthly, flexible shifts, holiday allowance, free on-site parking and flexible benefits for you to tailor.

What can we offer in return?

• A first class, comprehensive training programme to enhance your skills and behaviors to ensure you become a great advisor!
• A fantastic career framework allowing everyone to progress within the ever-growing business with solid support and a clear plan.
• Common sense shift patterns. As with any key service provider, we need to be there when our customers need us. Therefore, there will be a requirement to work at weekends but we also try to apply logic to our shift patterns.

The shift requirements will fall within our opening hours of Monday – Friday 08.00 – 20.00, Saturday and Sunday 09.00 – 17.00

Required Knowledge, Skills, and Abilities

• Are empathetic and able to build rapport with our members, with an outgoing, self-motivated and friendly personality.
• Are comfortable at overcoming objections
• Ideally have previous experience working within a regulated environment or in sales and be able to demonstrate excellent customer service.
• Can demonstrate resilience in a fast pace sales contact Centre and works well towards KPI's under pressure.
• Have great knowledge retention and recall and can understand customers' needs and requirements to ensure you do the right thing for each and every one.