Job Description

We’re offering you a 35-hour week with shift patterns running from Monday to Friday between 8am -to 6pm. As well as no weekend or evening working, we offer a hybrid working model which means that once you’re up to speed you can work from the comfort of your own home for up to 50% of the time.
To help you become the best you can be, we provide a 16-week comprehensive training programme that includes a mixture of classroom and hands-on experience. And when the training is complete, we’ll provide a supportive learning environment so you can confidently start your underwriting journey. Your line manager will also support you to build a personal development plan which you can expect to have conversations about all year round.
You’ll be joining a thriving and vibrant team that enjoys group social activities as much as we enjoy helping our local communities and charity organisations.

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Annual pay review
• 25 days annual leave + bank holidays + buy more holidays if you love to travel
• Health and Wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Assistance Programme
• Contributory pension scheme, up to 20%, including your 8% contribution
• £20 contribution to a monthly gym membership – subject to terms
• Access to savings at High Street brands
• Unlimited access to £500 Refer a Friend bonus scheme
• Opportunity for funded Chartered Insurance Institute learning and professional development
• Employee discounts on a range of NFU Mutual Insurance products.

Required Knowledge, Skills, and Abilities

This role is never about getting through calls quickly, but as a strong team player, you always strive to achieve high quality standards and output, even when challenged and working under pressure.
Used to putting customers first you readily consider their requirements and quickly develop long-lasting relationships.
You’ll ideally:

• Be customer-focused with a strong attention to detail
• Have the ability to make rational and logical decisions in a fast-paced environment
• Actively respond to customer’s needs and develop lasting relationships.