Job Description

Ensuring all targets and working requirements are met in the agreed time frame by working closely with all of the Repair teams.

• Record all incoming customer and resale repairs on internal system and communicate lead times as well as managing customer expectations.
• Accurately fill in all relevant paperwork so that the item can pass through Service Centre efficiently.
• Communicate regularly with both stores and 3rd parties to keep customer and resale repairs moving through the system efficiently
• Maintain internal processes accurately to ensure customer and resale repairs are easily located
• Ensure all faults are recorded accurately so the information can be used by the Repairs Analyst.
• Establish and maintain strong relationships with key areas of the company, including – Team, Quality team, Retail Op’s, Customer Services.
• Communicate regularly with both stores and 3rd parties to keep customer and resale repairs moving through the system efficiently.

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Life insurance
• On-site parking
• Store discounts

Schedule:

• Monday to Friday

Required Knowledge, Skills, and Abilities

• Strong communication skills – verbal and written.
• Able to identify problems both broadly and in depth and plan accordingly, with the ability to work collaboratively with cross functional departments to solve problems
• Motivated to deliver a luxury customer service
• Excellent prioritisation skills with the ability to identify new priorities and adapt plans
• Enjoys being part of a team.
• Displays a high level of functional expertise in own field and constantly updates knowledge to ensure expertise remains relevant e.g. QC knowledge of our products and materials
• Proven ability at understanding and analysing repair faults/goodwill gestures and sharing with relevant stake stakeholders
• Able to keep calm under pressure, retaining a friendly and positive can-do attitude at all times
• Displays a positive personal impact with inner confidence and can communicate effectively with internal and external stakeholders