Job Description

In this role, you will be responsible for the day-to-day administration of service orders including spares, warranty and prioritising shipments. The role includes loading spares orders, supporting quotations, tracking progress ensuring all shipments are shipped to customer and service expectations.

• Manage urgent customer orders through the business ensuring they are shipped in full to quality standards
• Support in spares and warranty order administration including loading of orders
• Manage Spares delivery, ensuring all shipments are within delivery targets
• Act as a bridge between service and operations ensuring customers’ expectations are met and maintained
• Support planning activities for all spares and warranty assemblies
• Ensure Procurement lead-times are aligned with the planned shipments.
• Ensure parts safety stocking levels are maintained, continuously reviewing stocking requirements based on recent demands
• To support and follow up all service quotations with a view to closing orders.
• Update customers and service staff on spares, warranty shipments
• Work with regions, to ensure appropriate stocking levels are in place for install base
• Obtain Voice of the Customer data and report on reasons of non-converted quotations with an aim to improving the conversion rate and customer service.
• Where necessary resolve any customer issues in a timely manner.

In addition to a competitive starting salary, we also offers structured career development opportunities, a good work-life balance, private healthcare, a share incentive plan, 25 days annual leave, early finish on on Fridays, a defined contribution Group Personal Pension Plan, and a flexible benefits package that you can tailor to your own requirements.

Required Knowledge, Skills, and Abilities

• Experience in a high technology and capital equipment business
• Experience of team and project management.
• Knowledge of commercial aspects of orders, and their impact on the business
• Good knowledge of widely used software packages (Office, ACT!, etc.)
• Knowledge and working experience of Export Control rules and regulations.
• Sales/commercially based understanding of Customer Relations.
• Time management skills.
• Problem solving skills.
• Strong influencing skills.
• Excellent relationship building skills with key internal contacts.
• A strong team player.
• Presents self assertively, willing to challenge others and reacts positively to challenges to own thinking/judgement.
• Highly innovative and thinks ahead to act decisively on opportunities or problems.
• High levels of energy and drive to achieve challenging project goals in tight time scales.