Job Description
Working as part of the Digital Transformation Programme Team, the Change Specialist will play a key role in ensuring this programme of work meets objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change – including changes that impact business processes, systems and technology, job roles, behaviours, and organisation structures. The primary responsibility will be creating and implementing change management strategies and plans that maximise employee adoption and usage and minimise resistance and disruption to the organisation.
Required Knowledge, Skills, and Abilities
• Track record within successful global digital transformational programmes of using change management principles, methodologies, and tools to assess need and deliver appropriate solutions and outputs.
• A solid understanding of organisational issues, challenges and how people go through a change process (change management or Prosci certification and experience with Prosci ADKAR Model is a plus).
• Evaluation experience including setting metrics from the beginning and measuring the impact and benefits of change interventions on the organisation.
• Exceptional communicator and active listener, able to influence people of different styles and at all levels, able to clearly articulate messages to a variety of audiences.
• Ability to articulate technical content in a way that non-technical employees can engage with, establishing and maintaining strong relationships and work well as part of a team.
• Resilient, tenacious, with a natural inclination for planning strategy and tactics, able to manage multiple competing priorities with high attention to detail, problem solving and root cause identification skills.
• Flexible, adaptable; able to work in ambiguous situations and forward looking with a holistic approach.
• Ability to adapt change management approaches dependent on project management approach – experience of delivering change management solutions within agile, waterfall and hybrid projects.
Reference no: 89409