Job Description

• Recommend and delivers customer solutions by applying specialist knowledge of the whole portfolio. Strong focus, so experience in this area would be hugely beneficial.
• Own and manage a single (or more) account or works as part of a large team on customer opportunities, applying understanding of the customer’s business strategy.
• Set and monitor strategic and financial targets for accounts, understanding customers’ needs and applying understanding to guide interactions and pursue new business opportunities.
• Collaborate with specialists to proactively seek opportunities to extend current products, upsell to existing clients, develop offers and deploy the account plan.
• Accountable for developing successful, sustainable and profitable long term relationship with customers, to include responsibility for escalation management to appropriate level
• Accountable for Customer satisfaction improvements increasing Promoter score within the account.
• Define, develop and own key customer relationships and customer contact strategy.

Benefits

• Competitive salary and on target salas bonus
• Car allowance
• World-class training and development opportunities and auto enrolment into our ‘Sales Profession’ Community
• Life Assurance from 1st day of employment – 4x salary
• We provide healthcare cover & permanent health insurance (income continuance)
• Access to excellent training tools, programmes and communities to help you connect, learn and grow.
• Encouragement of Flexible working – locations and hours of work
• There’s also great support for working parents
• 22 days annual Leave (rising to 25 days with length of service) + bank holidays and an opportunity to buy up to five more days every year

Required Knowledge, Skills, and Abilities

• You create and close sales opportunities through research, analysis and planning.
• You identify and articulate the value of our products, services and solutions to the customer.
• You put yourself in our customers' shoes and identify their explicit and implied needs by listening actively.
• You help to analyse and evaluate customer data and ask appropriate questions to understand their requirements.
• You offer expert advice and recommendations in your areas of subject expertise.
• Experience and success in direct sales, generating growth and minimising churn in IT/Telecommunications or a business to business corporate market place.
• Aligned project plans and objectives with strategy and values.
• Proven ability to develop and maintain an effective network of contacts and build relationships at all levels of the customer/prospect organisation.
• Strong commercial acumen and business understanding enabling achievement of profitable growth and retention results.
• Ability to articulate winning account plans and translate into tangible sales activities, successfully engaging virtual teams.
• Worked with people from other business locations or functions.