Job Description

You will be responsible for driving the sales process with prospective customers as well as expansion within existing accounts. You will work closely with our customers to understand their business objectives and act as their trusted guide for using Slack most effectively. You;ll also work with cross-functional teams to help align our product roadmap and marketing materials with customer feedback.

• Drive revenue through proactive outreach to new prospects
• Educate customers on the value of company in a thoughtful way
• Provide recommendations based on a customer;s business needs and usage patterns
• Handle multiple customers simultaneously at various stages of the buying cycle
• Handle inbound customer communication and organize/escalate issues appropriately including: billing, legal, security, and technical inquiries
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

Required Knowledge, Skills, and Abilities

• 2 years + closing experience as an Account Executive within a SaaS company is preferred
• You are ambitious and driven to achieve goals
• You are articulate and poised with a clear and concise spoken and written communication style.
• You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships
• You have a consistent track record of identifying customer needs and successfully implementing solutions
• You are flexible, adaptive, and resilient