Job Description

• Navigation and use of case management system and integrated systems;
• Opening and closing/archiving files;
• Filing, photocopying, and scanning documents;
• Ensuring that all office stationery is ordered in a timely manner and replenished when needed.
• Meeting and greeting clients and other visitors to the office;
• Answering busy switchboard and transferring calls to appropriate staff or passing messages on a timely basis;
• Ensure that the office is always kept clean and tidy, taking pride in the appearance and organisation of our offices;
• Liaising with the local management team to ensure that meeting rooms are kept clean and tidy and ready to be used as required;
• Promote a safe working environment in line with policies on Health and Safety, highlighting any significant deficiencies to the line manager;
• Undertake any other duties as may be reasonably required.
• The firm acknowledges the high level of collaboration needed to achieve success. In particular, the postholder will be required to build and maintain key relationships with the following:
• To establish a positive and friendly front facing interaction, ensuring that the client engagement starts with a good impression that is maintained throughout the client journey
• To allow for an exchange of information to assist the client whether that be queries or next steps, and to
• To ensure that all relevant information and communication is received on time and efficiently
• To ensure that team goals and targets are worked towards collaboratively and are met, as well as supporting colleagues with their work, and receiving support with own work
• To ensure that all office needs are met in a timely and professional manner
• To ensure that the quality-of-service delivery is maintained and built upon to achieve success and maintain a positive reputation amongst the market.

Required Knowledge, Skills, and Abilities