Job Description

The Customer Service Coordinator role requires you to:

• Deal with incoming calls, speaking to customers to resolve any technical issues
• Following a set of on screen instructions
• Keep customers informed of order progress at all times, via verbal, electronic and written formats
• Resolve any issues to ensure prompt manufacture and delivery, reporting of issues to the Customer Service Manager and Operations Manager

Required Knowledge, Skills, and Abilities

• You will need to be confident in dealing with customers, articulate on the telephone and an excellent communicator.
• You will be passionate about customer service and have:
• Confidence in using in house computer systems to access and maintain computerised records
• Able to prioritise workload in a busy environment.
• Demonstrate outstanding problem solving skills.
• Working in a Customer Service environment would be desirable