Job Description

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value. 

Required Knowledge, Skills, and Abilities

• 6+ years of technical engineering experience
• Experience with operational parameters and troubleshooting for three (3) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
• Bachelor’s Degree in Computer Science, Math, or related discipline required, or 8 years of equivalent work experience
• Internal enterprise or external customer-facing experience as a technical lead
• Meets/exceeds leadership principles requirements for this role
• Meets/exceeds functional/technical depth and complexity for this role
• 7+ years of technical engineering experience
• Experience in operational parameters and troubleshooting for four (4) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
• Experience in Informational Technology operations
• Professional oral and written communication skills, presenting to an audience containing one or more decision maker