Job Description

• Working with clients to understand business requirements
• Use case mapping
• Creation of technical design documentation
• Data modelling
• Work to automate all repetitive tasks
• Build and configure solutions
• Work with the solution architect to ensure solutions are aligned with the agreed architecture
• Work with the support team to define solutions for designs implemented
• Hosting technical pre-sales sessions providing production demonstrations on key use cases for the
• latest in management

Benefits may include

• Pension Scheme
• Remote/Flexible work
• Life insurance
• Private health and dental care
• Cycle to work
• 28 days paid holiday a year- (this includes three Sabio days)
• LinkedIn Learning

Required Knowledge, Skills, and Abilities

• Excellent communication (written and oral) and interpersonal skills
• Proven experience on working on multiple projects across multiple disciplines
• Proven experience of understanding the client context, conducting design workshops and
• preparing functional/technical solution blueprint
• SIP, URS, Info Mart, GMS, OCS, GPlus Integrations, etc.)
• Experience in leveraging Genesys product solution to automate customer service processes like Task Routing, Interaction Routing, CTI Reporting, etc.
• Experience on Auxiliary systems such as CRM, WFM, Speech Analytics, Virtual Hold and in cutting edge technologies including BOT, AI,RPA systems (desirable)
• Working knowledge of capabilities of leading other platform providers such as Cisco, Amazon Connect, Salesforce, NICE, inContact, Verint
• Knowledge of cloud based architecture
• Experience in microservices architecture
• Power shell scripting