£28332 - £36770 Per year
Manager
Full Time
Job Description
- We help our customers build the right money management habits, balancing their short term aims with their long term goals.
- We use insight to deliver timely, relevant, and engaging points of interaction across a multi-channel journey and maintain a steadfast focus on improving the effectiveness of all we do.
- We craft our journeys by customer segment and create customer engagements from insight, resulting in interactions that improve both the brand and customer experience.
- We collaborate across the Group to ensure that our campaigns meet the needs of our customers, whilst also delivering for the business. We take pride in working together to improve customer experience.
- Deliver the content marketing and communications development for the Recognition BCE squad.
- Support the development and implementation of marketing activities to target customer segments across a number of channels.
- Work with creative agency partners, to enable the delivery of forward-thinking marketing executions.
- Make recommendations and optimisations to activity as required.
- Ensure sign off and regulatory adherence to the financial promotions framework.
- You’ll quickly become a key part of the team, running the delivery of valuable experiences that underpin how we support and recognise our customers.
- You’ll also take the lead in challenging received wisdom and trying different ways to improve our working processes and practice.
Required Knowledge, Skills, and Abilities
- Understanding of Retail and Consumer marketing communications with up to date market & marketing knowledge
- Good communication and influencing skills
- Delivers impactful communications
- Understanding of multi-channels particularly the use of targeted media – paid and owned – predominantly email, direct mail and internet banking placements.
- Understanding of regulatory environment with respect to Financial Promotions
- Interpreting data effectively and making recommendations and optimisations to drive performance uplifts
- Collaborative and a great team mate
- Brave and creatively curious
- A continuous improvement mind-set
Reference no: 89582