Accounts Manager
Permanent,Full-time
Job Description
- Management and smooth integration of all Service Providers and Correspondents to Company ways of working and values
- Setting and management of KPI's from all providers in line with customer requirements
- Compliance and continuous improvement of all required standards under ADR, WTD and Drivers Hours Rules
- Develop and Lead initiatives in regards to motivation, teamwork and morale, promote and develop the company values at all times
- Ensure excellent communication between all drivers and providers with all internal Company departments.
- Strong team work with the road freight and transit terminal departments for weekly, monthly, seasonal and contingency planning.
- Daily monitoring of own established and Network KPIs for all external providers including review meetings of same.
- Act as an internal escalation point for quality issues providing investigation outcomes and corrective actions for serious quality and health and safety issues.
- Identify weakness in process and implement improvements
- Identify and procure new service partners in consultation with the road freight department.
- Continuous development and management for all SOP's and SLA's with all external partners.
- Completion of ad-hoc projects as directed by the Operations Manager
Required Knowledge, Skills, and Abilities
- Previous experience in a Logistics Planning/ Account management role
- Be safety, quality and efficiency focused
- Possess excellent interpersonal skills
- Possess excellent systems & process knowledge and know how
- Have strong leadership and people development skills
- Be flexible and available to travel to other Company locations for training and network development
- Hard working and reliable
Reference no: 89637