Job Description

To deliver a range of administrative and support services to our Clinical teams, Clients and Client Employees including:

• Dealing with both Inbound and outbound calls within company standards
• Resolve daily case related queries that may come in via email or post in a timely manner.
• Accurate recording of case notes
• Requesting GP and specialist reports
• Arranging and booking Independent medical appointments
• Booking in Nurse and Doctor lead appointments on our internal systems
• Ensure that all applicable fees are raised within correct timescales on each case to ensure effective billing
• Ensure that Client Company HR Departments/ Line Managers are kept informed of case progress by liaising with clinicians as necessary.
• Work planning/prioritising work daily to ensure that tasks are actioned in line with client service level agreements
• Complete appropriate additional tasks under the direction of the Team Leader/Business Manager.

Required Knowledge, Skills, and Abilities

• Excellent customer service skills
• Excellent communication skills both verbal and written
• Ability to work in a face paced environment to achieve targets and deadlines