Job Description

Will be embedding QA Test strategies and approaches for large, complex ServiceNow products and developing functional and non-functional test automation frameworks.

You'll be required to create Test Strategies and manage the continuous growth of a diverse teams within an inclusive team culture where people are recognised for their contribution.

Key roles & responsibilities are:

• Build and maintain QA scripts using automation tools and development languages (predominantly C#, Java, Python)
• Manage and deliver against the QA functional / non-functional Automation framework
• Select and develop appropriate QA automation tools to support our environment
• Management of our DevSecOps pipeline and supporting tests
• Ensure traceability, version control and configuration management of all test objects developed using tools such as SonarQube, Git
• Assess the feasibility and ROI for automated testing and communicate benefits and wins in business language
• Report progress and provide metrics or reports required to support the QA Manager & Leads
• Accurately and comprehensively record defects discovered during execution of QA cases
• Communicate and work with Service Owners to ensure automated scripts are continuing to meet needs and reporting is in line with requirements
• Monitoring of QA activities across all projects to ensure successful improvements
• Continuous improvement and suggestions for the continued expansion of the automated testing
• Liaising with project and product teams’ and developers’
• Maintaining automation scripts and adherence to our Test Automation Framework
• Reviewing & updating automation framework
• Coordinating with QA team members to ensure any changes are fed into master branch
• Creating new automation scripts and continually reviewing and ensuring alignment to the overall Automation Strategy and Framework
• Creating pipelines within Azure DevOps

Required Knowledge, Skills, and Abilities

• A solid’ QA Test lead background with a considerable amount of test automation / test development experience
• Experience in testing products built on Service Now platform
• Experience in working with teams in Dev SecOps
• Proficient in conducting UAT and working with end users
• In-depth knowledge of test toolsets and development languages including C#, Java or Python
• Knowledge of HTML, CSS, XML, JavaScript and web services
• Understanding and experience in DevOps pipeline i.e. change, release & deployment processes
• Strong knowledge & use of SDLC methodologies e.g. Agile, Waterfall, DevOps, BDD
• A professional and confident style, with drive & enthusiasm and with a strong ability to multi-task.
• Ability to build good relationships & conduct effective technical discussions with senior leaders and peers.
• Excellent communication and presenting skills with keen attention to detail.

Desirable

• Certified with ITIL Foundation level
• Degree in Computer Science or equivalent
• Experience of Automated Test Framework (ATF)
• ServiceNow Certified System Administrator
• ISTQB technical test analyst qualified / ISTQB Advance Test Manager would be advantageous