Job Description

• Provide advice, guidance and on payroll queries, policies, procedures and systems to both managers and colleagues to deliver a great colleague experience, helping to promote Wincanton as a destination employer where we pay right first time.
• Actively get involved in managing and processing payroll data, acting within agreed Service Level Agreements.
• Handling sensitive and confidential data and pay transactions that require accuracy and discretion, throughout. Maintain a high level of professional confidentiality and accuracy at all times.
• Monitor and track payroll related activities to make sure that these are communicated in plenty of time, and are being delivered on time and to the required expectations. Where issues arise, raise this in a proactive way so that they can be resolved as soon as practically possible.
• Support end of year payroll activities and reporting.
• Support and processing of pay review activities and process.
• Update and maintain the HRIS to ensure that colleague’s data is up to date and accurate.
• Production of ad-hoc summary reporting and statistical information on payroll data.
• Act as a member of the colleague and business facing payroll team, take calls and resolve people, process and system type queries.
• Work with the support desk and systems and solutions team to resolve colleague’s queries that need support from the rest of the team.
• Manage and priorities personal workload to agreed SLAs and KPI’s.
• Provide efficient and accurate administration of Employee Life Cycle activities for our current colleagues and leavers.
• Responsible for the full end to end referencing process.
• Rapidly escalate transactions and issues that need further input or resolution.
• Identify where processes need to be streamlined or changed.
• Update processes, knowledge base articles and standard operating procedures where required.
• Make sure that information and data integrity, and legal compliance are always maintained
• Resolve problems or shortfalls in service delivery quickly.
• Provide generalist Payroll administration support as required.

What do we offer?

We really value our people and offer a friendly, safety first working environment and a competitive salary along with other benefits including; annual leaves + bank hols with the option to buy more, share incentive plan, cycle to work scheme, employee benefits online discount platform, onsite parking, onsite canteen + much more

Required Knowledge, Skills, and Abilities

• Excellent IT skills, Microsoft office.
• Flexible team player.
• Results orientated.
• Extensive payroll knowledge.
• Strong analytical skills.
• Ability to remain calm.
• CIPP qualified would be beneficial
• Previous experience of working with large payrolls across multiple frequencies
• High degrees of initiative, accuracy, efficiency and attention to detail
• Problem Solving
• Ability to take a logical and practical approach
• Clear customer focus
• Concern for deadline and quality requirements
• Influencing skills and engagement with differing client groups
• Ability to multitask, work to deadlines, priorities under pressure
• Excellent organizational skills
• Previous experience of HRIS & Payroll Systems.