Job Description

The ideal candidate will be a customer oriented starter capable of working on its own and as part of a wider team, playing an integral role within the sales & ecommerce teams. You will provide a key interface with the customer, supporting all aspects of customer’s orders training and handling customer’s queries.

• Train customers on ecommerce platform, ensure customer orders are followed through from log in to processing.
• Handle customer queries with a prompt and efficient resolution
• Maintain best possible customer experience for each and every customer
• Provide sales & ecommerce teams with timely and accurate training feedback
• Develop a weekly customer training roadmap
• Work towards weekly online training & conversion targets
• General ad hoc administration duties

Required Knowledge, Skills, and Abilities

• Min 2 years’ experience in a customer facing support or sales role essential
• Results orientated, able to work towards achieving targets
• Attention to details, excellent organization and planning skills
• Good IT/computing skills
• Working hours flexibility (start late morning until early evening)
• Full, clean driving license
• Able to start immediately